Automate — Services
WhatsApp Workflows
Structured WhatsApp handling: instant replies, smart routing, appointment booking, and follow-ups — so no inquiry sits unread.
- Automate
- Clinics, salons, and service businesses
- Restaurants taking reservations
The problem
Why businesses need this
WhatsApp is where your customers are — but inquiries get buried, answered late, or forgotten, especially after hours and on busy days.
The solution
What Citadel does
Citadel sets up WhatsApp workflows that acknowledge every message instantly, collect what your team needs, book or route appropriately, and log everything for follow-up.
What’s included
- Instant acknowledgment and FAQs
- Lead qualification flows
- Appointment booking and reminders
- Routing to the right team member
- Conversation logging and reporting
- Handover to human chat
Who it’s for
- Clinics, salons, and service businesses
- Restaurants taking reservations
- Any business where WhatsApp is the front door
Benefits
- Never miss an inquiry again
- Bookings while you sleep
- Fewer no-shows with reminders
- Every conversation logged
Process
From first call to done
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01
Understand
We learn your business, goals, and constraints before proposing anything.
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02
Plan
You get a clear scope, timeline, and fixed expectations — no surprises.
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03
Build
We design and engineer in weekly increments you can see and review.
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04
Deploy
Launch is handled carefully: tested, documented, and handed over.
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05
Improve
We support, monitor, and keep improving after go-live.
FAQ
Common questions
Do we need the WhatsApp Business API?
For automation at any real volume, yes — and we handle the setup. We’ll advise whether the app or the API fits your size.
Keep exploring
Pairs well with
Work with Citadel
Ready to talk about whatsapp workflows?
Tell us where you are and where you want to be — we'll map the practical path.